How to start your outpatient care in Berlin
The path to care often seems complicated. With us, it is not. In five clear steps we accompany you from the first call to the start of care.
Five steps to the right care
- 1
First contact
You get in touch by phone or through the care check. We listen and get a first impression of your situation.
About 15 minutes, with no obligation and free of charge.
- 2
Consultation in your home
A qualified nursing professional visits you, takes a calm look at everything and proposes a suitable care plan.
Still free, even if you later decide differently.
- 3
Clarifying services and costs
We clarify what the care and health insurance funds cover and calculate any possible personal contribution transparently for you.
No care level yet? We support you with the application.
- 4
Care contract and team
You receive a clear care contract. We put together your dedicated care team, whom you meet beforehand.
Consistent primary care instead of changing faces.
- 5
Care begins
We start on the agreed date, often within just a few days, and stay reliably by your side afterwards.
If your needs change, we adjust the care at any time.
The first step is a free initial consultation
You call or ask us to call you back. We sort out the rest together, entirely without obligation.
What you can have ready
None of this is mandatory. It simply helps us make the initial consultation faster and more concrete for you.
- Care level notice, if already available
- Insurance card for care and health insurance
- Medical prescription for medical care
- Current medication plan, if available
- Contact details of relatives or a caregiver
No care level yet?
You do not need an approved care level to get started. We advise you and support you step by step with the application to the care insurance fund, including preparation for the assessment.
How quickly does it work?
We often hold your initial consultation on the same or next day. In many cases, care begins within just a few days. If your need is urgent, let us know and we can move faster.
Start with the care check
Three short questions and we will call you back within 24 hours for your free initial consultation.
Who are you looking
for support for?
Choose who you need care services for.
Take the first step
One call is enough. We listen, answer your questions and show you how simple getting started can be.