Care counselling under § 37.3 SGB XI in Berlin
Consultation visits for care allowance recipients – free of charge and personal in Spandau, Charlottenburg and the surrounding area.
The consultation visit under § 37.3 SGB XI is mandatory for care allowance recipients (care level 2–3 every six months, care level 4–5 every three months) and free of charge for you – the long-term care insurance fund covers the costs. SPANDOVIA Pflege comes to your home in Spandau, Charlottenburg and the surrounding area for this.
For whom is the care consultation mandatory – and for whom a right?
Care allowance recipients are legally required to provide evidence of regular consultation visits. Beyond that, many other people benefit voluntarily from professional advice.
- Care allowance recipients with care level 2 or 3 (statutory obligation: 2×/year)
- Care allowance recipients with care level 4 or 5 (statutory obligation: 4×/year)
- Caring relatives who are looking for support
- Families before an initial care level application or an upgrade
- People after a hospital stay with a new care situation
Care consultation that truly helps – professional and compassionate.
Anyone receiving care allowance must provide evidence of regular consultation visits. We turn this into more than an obligation: a genuine conversation that provides reassurance and opens up new perspectives.
In Spandau and Charlottenburg, our qualified nurses come to your home – they listen, give concrete tips and document everything for the long-term care insurance fund.
What is a care consultation under § 37.3 SGB XI?
The care consultation – also called a consultation visit or advisory visit – is a legally required service for people who receive care allowance. A qualified nurse visits you at home, reviews the care situation and supports you and your relatives with concrete advice.
Care consultation in detail – these services await you
From the mandatory consultation visit to application support – we accompany you in every care situation.
Consultation visit § 37.3 SGB XI
The legally required visit for care allowance recipients.
- Review of the home care situation
- Professional nursing guidance and tips
- Ensuring the quality of care
- Documentation for the long-term care insurance fund
- Appointment every six months (CL 2–3) or every three months (CL 4–5)
Application support & care level
Support with the initial or upgrade application.
- Advice on care level classification (CL 1–5)
- Help with the application to the long-term care insurance fund
- Preparation for the MD assessment appointment
- Support with appeals or upgrades
Professional nursing advice for relatives
So that caring relatives find reassurance and relief.
- Tips on back health and mobilisation
- Advice on assistive devices and care aids
- Information about long-term care insurance fund benefits
- Pointers to courses and self-help offers
„Die Pflegekraft arbeitete aufmerksam und respektvoll. Die Körperpflege wurde fachgerecht durchgeführt, und auf individuelle Wünsche wurde eingegangen. Der allgemeine Zustand der betreuten Person war stabil.“
Care consultation in 3 steps
1. Arrange an appointment
You call or write to us – together we find a suitable appointment, often within a week.
2. Home visit & conversation
A qualified nurse visits you at home. They listen, answer questions and give concrete tips (approx. 60–90 min).
3. Report to the long-term care insurance fund
We document the consultation visit and send the report directly to your long-term care insurance fund – you don't have to worry about anything.
Four reasons for your care consultation with us
Qualified professionals
Consultation by qualified nurses with experience and regular further training.
Close to home in Berlin
Our team is at home in Spandau and Charlottenburg – personal advice instead of an anonymous hotline.
Discreet & confidential
All conversations are strictly confidential – only the legally required documentation goes to the long-term care insurance fund.
Direct billing
We bill the consultation visit directly with your long-term care insurance fund – with no effort for you.
Does the care consultation cost anything? No.
The consultation visit under § 37.3 SGB XI is completely free of charge for care allowance recipients. The long-term care insurance fund covers the costs directly – you pay nothing and don't have to pay in advance.
Even with care level 1 (voluntary consultation visit), the long-term care insurance fund covers the costs. We take care of the entire billing.
Frequently asked questions about care consultation
Answers to the most important questions about the consultation visit.
A legally required consultation visit for people who receive care allowance. A qualified nurse comes to your home, assesses the care situation, gives professional nursing tips and documents the conversation for the long-term care insurance fund. The visit safeguards the quality of care and relieves caring relatives.
All people with care level 2 to 5 who receive care allowance and are cared for at home by relatives. With care level 1, the visit is not mandatory but can be used voluntarily – the long-term care insurance fund reimburses the costs.
For care level 2 and 3 every six months (2 × per year). For care level 4 and 5 every three months (4 × per year). The appointments must be kept – otherwise the long-term care insurance fund reduces the care allowance.
For care allowance recipients, the consultation visit under § 37.3 SGB XI is completely free of charge – the long-term care insurance fund covers the costs directly. There are no personal contributions.
Missed mandatory appointments can lead to the long-term care insurance fund reducing or completely discontinuing the care allowance. We recommend arranging an appointment early – on request we remind you automatically.
The current care situation, possible assistive devices, relief offers, back-friendly care techniques, long-term care insurance fund benefits and – if desired – also a possible upgrade of the care level. Your individual questions take centre stage.
Approved care services with qualified nurses as well as recognised care counsellors. Spandovia Pflege is authorised as an approved outpatient care service in Berlin to carry out consultation visits under § 37.3 SGB XI.
Care consultation in Spandau and Charlottenburg
Our qualified nurses advise you personally in Berlin-Spandau and Charlottenburg – whether in the old town of Spandau, at Charlottenburg Palace or in the surrounding neighbourhoods. You open the door for us, we bring expertise and time.
Good care consultation means: building trust instead of ticking off an obligation.
Request care consultation & care level classification
Three short questions – we'll call you back within 24 hours for a free initial consultation.
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Medical care on doctor's prescription: wound care, medication, injections.
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Respite Care
Substitute care under § 39 SGB XI when the caregiver needs a break.
Book a consultation appointment – free and non-binding.
Are you caring for a relative or receiving care allowance? Secure your consultation appointment now – we come to your home, often within a week.